“We aren’t a franchise operation where we give someone the model and they build a facility or find a location,” says Joe Berger, director operational excellence. “We buy existing practices that have their own cultures and processes already in place. Our challenge at Tower Health is to create a signature experience for patients and staff and to present as one organization adhering to our brand promise when we are made up of so many unique practices.”
Resources in this Stream
Developing Leaders, One Conversation at a Time: How SLII® Is Powering Leadership Growth at Darden
Leader Training Improves Performance and Well-Being at Arizona Department of Health Services