The talent development department at Belgrade Nikola Tesla Airport wanted to build a strong leadership pipeline for all levels of leaders within the organization. “The airport works at a dynamic pace 24/7, and several services must be coordinated to ensure that processes run smoothly for our passengers,” said Blaženka Žakula, talent and development manager. “It can be an unpredictable environment and our people must be able to meet challenges.”
“We used a variety of HR tools to assess people’s specific needs and determined that we wanted to create leadership development plans for three target groups: senior and middle managers and first-line managers.” Žakula and her team worked with Marija Pavić and Jelena Acević, consultants with Blanchard® authorized global partner Blanchard Serbia, to create and implement the leadership development program using SLII® from Blanchard.
