Legendary Service® teaches managers and front-line service providers how to consistently deliver ideal service to create a competitive edge for your organization.
What's Poor Customer Service Costing You?
Poor customer service has a direct impact on the bottom line.
Legendary Customer Service: As Important as Ever
When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...
Legendary Service Overview
Creating a culture of service begins with you. Learn how.
When It Comes to Customer Service, Is Your Business Flourishing or Failing?
Learn the three critical mistakes that your organization may be making when it comes to customer service.
Vicki Halsey Legendary Service Author Interview
Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program.
Create a service-focused culture in your organizationLearn More
Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...
Kathy Cuff Legendary Service Author Interview
Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.
The Power of Customer Loyalty
Creating a memorable customer experience is a significant competitive advantage
Brock Brown on Legendary Service
Blanchard Channel Partner, Brock Brown, shares how Blanchard's Legendary Service program has helped his practice.