Kathy Cuff Legendary Service Author Interview

Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.

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Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

What are your beliefs about customer service—and how are they driving the customer experience in your compa...

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The Power of Customer Loyalty
The Power of Customer Loyalty

Creating a memorable customer experience is a significant competitive advantage

Create a service-focused culture in your organization

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