Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.
Create a service-focused culture in your organization
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When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...
Learn the three critical mistakes that your organization may be making when it comes to customer service.
4:24Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program.
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...
3:18Blanchard Channel Partner, Brock Brown, shares how Blanchard's Legendary Service program has helped his practice.