Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.
Create a service-focused culture in your organization
Learn MoreResources in this Stream
Poor customer service has a direct impact on the bottom line.
![Legendary Customer Service: As Important as Ever](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fi1.wp.com%2Fleaderchat.org%2Fwp-content%2Fuploads%2F2021%2F02%2FProviding-Legendary-Service-3.jpg%3Fresize%3D700%252C381%26ssl%3D1&size=1&version=1665679078&sig=72b2e69f5e97bc13868bec7562e7c7a6&default=hubs%2Ftilebg-blogs.jpg)
When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...
![Legendary Service® Program Overview](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTY3MDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzY1YmFlNDE0N2U0NTEuanBnJnZlcnNpb249MDAwMCZzaWc9YTY2MjFkNDA1ZTMyNTdmNDIwMTE1ZjhmNDc5MTM4MzI%25253D&size=1&version=1706747115&sig=67d4b81425d813d4bcfe1a560a0a3ee1&default=hubs%2Ftilebg-videos.jpg)
Creating a culture of service begins with you. Learn how.
Learn the three critical mistakes that your organization may be making when it comes to customer service.
![Vicki Halsey Legendary Service Author Interview](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fi.ytimg.com%2Fvi%2F9Xfqx0pce8I%2Fhqdefault.jpg&size=1&version=1665679078&sig=e577b475961939efd65c5306cda564be&default=hubs%2Ftilebg-videos.jpg)
Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program.
![Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTY3MDQ3JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhZjViYjg3N2M2ZDguanBnJnZlcnNpb249MDAwMCZzaWc9NzAyOWU4MGMwMTdjZGY5MTcwODViNjc4Zjc5MzY3NzA%25253D&size=1&version=1665679078&sig=ef027e35fbf1c947b08d1704ecaeaf21&default=hubs%2Ftilebg-blogs.jpg)
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken...
![Brock Brown on Legendary Service](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fi.ytimg.com%2Fvi%2FhfR0NDkjuSE%2Fhqdefault.jpg&size=1&version=1665679078&sig=c5f0b8fabd6cde8542c3fd4351ba0d3c&default=hubs%2Ftilebg-videos.jpg)
Blanchard Channel Partner, Brock Brown, shares how Blanchard's Legendary Service program has helped his practice.